Entertainment and Arts
Experienced: General Manager | Director of Operations
Overseeing multi-unit operations on a single property or within a regional area FOH and BOH operations.
Revenues from 3M - 12M
Covers or guest serviced daily from 300 - 3000
Led teams of 30 - 300 including management teams
Products and services; Artisan and craft food, beverage, entertainment , events produced.
Day-to-day management of operations, coordination of kitchen construction, oversight of entertainment and event sales, contract negotiations, and HR compliance.
Successfully reduced operational costs by 30%
Saved $10k first month of oversight
3X - 10X increase in check average
These roles and project were under contract or full time employment
Music Venues: Concert halls, theaters, clubs.
Theaters: Broadway theaters, movie theaters, independent theaters.
Museums and Galleries: Art galleries, history museums, science museums.
Event Spaces: Venues rented out for weddings, corporate events, and parties.
Theme Parks: Amusement parks, water parks, family entertainment centers.
Contact: Bill for a complimentary call to review your operations.
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People:
Leadership Development Program
Customer Service Training
Team Management Workshop
Conflict Resolution Strategies Implementation
Team Development Program
Effective Communication Training
Attention to Detail Enhancement Program
Positive Attitude Cultivation Workshop
Team Management Best Practices Training
Problem-Solving Techniques Workshop
Professionalism Training Session
Interpersonal Skills Enhancement Program
Team Training Curriculum Development
Motivation and Engagement Workshop
Process:
Restaurant Operations Optimization Service
Wine Service Excellence Training
POS Systems Integration and Training
Scheduling Efficiency Improvement Program
Food Safety Protocols Implementation
Service Procedures Standardization Service
Inventory Management System Implementation
Organizational Skills Development Program
Financial Management Training
Budgeting Strategies Implementation
POS System Implementation
Business Operations Streamlining Service
Management:
Food and Beverage Pairing Workshop
Management Development Program
Food and Wine Knowledge Training
Wine Knowledge Enhancement Program
Spirits Knowledge Training
Guest Service Excellence Program
Business Management Knowledge Transfer
Cocktail Making Techniques Training
Multitasking Skills Development Program
Bill's Advisory Services