Manager Outlets, Fairmont Hotel

San Francisco, CA

Type of service: Michelin service standards - AAA awards.

Bill has a proven track record in turnaround management, achieving profitability within an impressive 54-day timeframe for the first business unit he oversaw. Collaborating closely with the Food & Beverage Director, he efficiently oversaw all business units under food and beverage leadership within an iconic property, applying his expertise in operations and resource management to drive success. His proficiency in swiftly identifying areas for improvement and implementing effective solutions has consistently positioned him as a valuable asset in turnaround scenarios. Managed a union workforce and navigated complex operating rules associated with an organized labor group.

Bill managed and built relationships with high-profile individuals across various industries, including notable executives, entrepreneurs, and public figures such as world leaders - he even cooked for the Clintons, Gorbachev, and Federal, state, and local officials, among many others, prioritizing confidentiality above all else. He developed programming to drive business to the F&B outlets, such as High Tea and entertainment bookings for each venue, showcasing in-house talent and organizing large ticketed events.

He conducted regular blind audits to ensure cash handling was managed effectively and minimized over shorts. Bill uncovered a major fraud scheme where an individual was using their company card to purchase gift cards, then redeeming them at the outlets. This was discovered when the person attempted to cash a $150 gift card but only used $10. Immediately, Bill initiated a confidential audit to identify the perpetrator(s), as they had purchased over $10,000 in gift cards. He rectified this policy weakness by implementing a purchase policy stating that if the gift card was not redeemed in full, it would hold no cash value, issuing a new updated balance gift card instead. This incident exemplifies the necessity of having robust systems and controls in place, continuously updating them as market environments evolve.

Additionally, Bill served as the hotel's ambassador to the community, attending neighborhood meetings and fundraisers. He worked closely with all philanthropic organizations to raise funds in support of social causes, further enhancing the hotel's reputation as a socially responsible corporate citizen.

Manager Outlets | Sofitel - Baccarat Restaurant

San Francisco Bay Area (Redwood City, CA)

Type of service: Michelin service standards (table side service all carts) - was not rated.

Bill played a significant role in the successful launch and opening of a Bay Area Hotel, where he served as AGM and an integral member of the front-of-house team. Collaborating closely with Maurice Nevis, an accomplished Food & Beverage Director from Club 21 NYC, he spearheaded the implementation of Michelin-level service standards, ensuring exceptional table-side service for guests. Bill's industry expertise and strong leadership were instrumental in crafting a distinctive and memorable dining experience. He managed and built relationships with high-profile individuals across various industries, including notable executives, entrepreneurs, and public figures.