AGM: Restaurant
Assistant General Manager | Oct 1989 - Jul 1992 | San Francisco Bay Area (San Mateo, CA)
Type of service: Casual table service.
Bill held a pivotal position on the management opening team of Mallards Restaurant for Dan Costa, where he utilized his extensive expertise in restaurant, bar, lounge, catering, and event management. Notably, he demonstrated his capabilities while working with the San Francisco Giants at Candlestick Park. In this role, he ensured the delivery of top-quality hospitality services, meeting the rigorous standards set by the Bay Area's premier sports brand. Bill's effective communication and collaboration with high-profile individuals, including legends like Bill Walsh, Will Clark, and Tommy Lasorda, underscore his exceptional interpersonal skills.
During the October 17, 1989, San Francisco earthquake, Bill managed a venue that was the only business open between San Francisco and San Mateo. It was overflowing with guests, and Bill maintained a safe space for these distressed guests to gather. The venue and operation were broken out into a 300+ seated dining room, a private dining room for 60+ guests, a 200+ bar, lounge, and seafood bar with a patio for 40+ guests, and an outside catering operation servicing the San Francisco Giants and away teams.
Concluded my role here to take the GM role at the Village Pub restaurant.
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People:
Leadership Development Program
Customer Service Training
Team Management Workshop
Conflict Resolution Strategies Implementation
Team Development Program
Effective Communication Training
Attention to Detail Enhancement Program
Positive Attitude Cultivation Workshop
Team Management Best Practices Training
Problem-Solving Techniques Workshop
Professionalism Training Session
Interpersonal Skills Enhancement Program
Team Training Curriculum Development
Motivation and Engagement Workshop
Process:
Restaurant Operations Optimization Service
Wine Service Excellence Training
POS Systems Integration and Training
Scheduling Efficiency Improvement Program
Food Safety Protocols Implementation
Service Procedures Standardization Service
Inventory Management System Implementation
Organizational Skills Development Program
Financial Management Training
Budgeting Strategies Implementation
POS System Implementation
Business Operations Streamlining Service
Management:
Food and Beverage Pairing Workshop
Management Development Program
Food and Wine Knowledge Training
Wine Knowledge Enhancement Program
Spirits Knowledge Training
Guest Service Excellence Program
Business Management Knowledge Transfer
Cocktail Making Techniques Training
Multitasking Skills Development Program
Bill's Advisory Services