Travel and Tourism
Cruise Lines: Companies providing leisure voyages on ships.
Casinos: Gambling establishments offering various games of chance.
Tourism Services: Tour operators, travel agencies, tour guides.
Spa and Wellness: Resorts, day spas, wellness retreats.
Contact: Bill for a complimentary call to review your operations.
Experienced: General Manager | Director of Operations
Advising multi-unit operations within a region FOH and BOH operations.
Revenues from 3M - 12M
Covers or guest serviced daily from 300 - 3000
Successfully reduced operational costs
3X - 10X increase in check average
These roles and project were under contract or full time employment
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People:
Leadership Development Program
Customer Service Training
Team Management Workshop
Conflict Resolution Strategies Implementation
Team Development Program
Effective Communication Training
Attention to Detail Enhancement Program
Positive Attitude Cultivation Workshop
Team Management Best Practices Training
Problem-Solving Techniques Workshop
Professionalism Training Session
Interpersonal Skills Enhancement Program
Team Training Curriculum Development
Motivation and Engagement Workshop
Process:
Restaurant Operations Optimization Service
Wine Service Excellence Training
POS Systems Integration and Training
Scheduling Efficiency Improvement Program
Food Safety Protocols Implementation
Service Procedures Standardization Service
Inventory Management System Implementation
Organizational Skills Development Program
Financial Management Training
Budgeting Strategies Implementation
POS System Implementation
Business Operations Streamlining Service
Management:
Food and Beverage Pairing Workshop
Management Development Program
Food and Wine Knowledge Training
Wine Knowledge Enhancement Program
Spirits Knowledge Training
Guest Service Excellence Program
Business Management Knowledge Transfer
Cocktail Making Techniques Training
Multitasking Skills Development Program
Bill's Advisory Services