Expertise & Influence

Services and Training

People:

Team Motivation: Demonstrated ability to inspire and motivate teams to achieve their goals through effective leadership and fostering a collaborative environment.

Internal Growth: Proven track record of developing and nurturing talent within the organization, fostering a positive company culture that promotes growth and development.

Mentorship: Experience in providing guidance and support to team members, coaching them to reach their full potential and achieve their career goals.

Customer Service: Commitment to delivering exceptional customer experiences by prioritizing satisfaction and going above and beyond to meet customer needs.

Effective Communication: Strong communication skills, including active listening and clear articulation of ideas, ensuring effective communication across all levels of the organization.

Empathetic Leadership: Leadership approach that emphasizes understanding and empathy towards team members' needs and concerns, fostering a supportive and inclusive work environment.

People Leadership: Ability to lead and support teams, fostering their growth and development while ensuring their success within the organization.

Process:

Safety Planning: Experience in developing and implementing safety protocols and procedures to ensure the well-being of employees and compliance with regulations.

Training: Design and implementation of training programs to enhance employee skills and competencies, ensuring they are well-equipped to perform their roles effectively.

Predictive Planning: Strategic forecasting and anticipation of future challenges and opportunities, enabling proactive planning and decision-making.

Construction Oversight: Management and supervision of construction projects, ensuring adherence to timelines, budgets, and quality standards.

Data Management (KPIs): Utilization of key performance indicators (KPIs) to track and monitor performance metrics, driving data-driven decision-making and continuous improvement.

Equipment Care: Management of equipment maintenance schedules and procedures to ensure optimal performance and longevity, troubleshooting issues as they arise.

Health & Safety: Implementation of health and safety measures to maintain compliance with regulations and prevent workplace incidents.

Continuous Improvement: Dedication to refining processes and procedures, driving innovation and efficiency improvements throughout the organization.

Change Management: Implementation of systems and processes to manage organizational change effectively, ensuring smooth transitions and minimizing disruptions.

Warehouse Operations: Oversight of inventory management, shipping, and receiving processes to optimize warehouse efficiency and accuracy.

Craft Commitment: Dedication to maintaining high standards and appreciation for craftsmanship in product development and service delivery.

Management:

Financial Analysis: Analysis of financial data to track revenue, control costs, forecast future performance, and optimize payment systems.

Marketing: Utilization of merchandising tools, platforms, and social media trends to develop effective marketing strategies and drive customer engagement.

Vendor Negotiation: Negotiation of procurement contracts and vendor agreements to secure favorable terms and pricing for the organization.

Retail Management: Management of retail operations, including sales analysis, inventory oversight, and ensuring a seamless customer experience.

Tech Proficiency: Proficiency in utilizing point-of-sale (POS) systems, website development tools, and spreadsheets to manage operations efficiently and effectively.

Kitchen Operations: Management of food preparation, sanitation practices, and menu development to ensure high-quality culinary offerings and customer satisfaction.

The core ingredients are essential for building and maintaining a successful organization.

People:

Emphasis on individuals with strong character and values.

Recognizing the importance of a skilled and dedicated workforce.

Security:

Ensuring both physical and virtual security measures are in place.

Protecting assets, data, and personnel from potential threats.

Financial Transparency:

Commitment to openness and honesty in financial matters.

Providing stakeholders with clear and accurate financial information.

Solid Marketing Strategy:

Developing and implementing a well-defined marketing plan.

Utilizing strategies to promote products or services effectively.

Reputation:

Cultivating a positive reputation through consistent delivery of quality products or services.

Upholding ethical standards and fostering trust with stakeholders.

TESTIMONIALS

G.W. CPA

Creative and excellent at producing viable solutions for businesses and people.

Finance

Business Integrity

M.M., Founder & CEO

Bill is very good at identifying operational needs and implementing processes and procedures to meet these needs. The characteristic I admire most about Bill is his high level of integrity - a quality that speaks for itself.

Business Strategy

G.A., Manager

Bill has been a long time volunteer at La Cocina, providing start up food businesses with amazing technical assistance. He can do it all when it comes to food - think through operation plans, help develop strategic vision, refine product lines for the most profitable, or help those that struggle more create a schedule to stay on track. He's an amazing mind - and fun to work with.

Event Production

A.H.M., LCSW

Bill went above and beyond for me and was a true asset to my event. I would highly recommend him for going above and beyond, for strategic thinking, and for his people management skills under pressure.

C.Z., Executive Director

It has been nothing short of fantastic working with Bill. We've gotten to work with Bill on implementing sales systems for La Cocina's online marketplace, running massive events like the Night Market two years in a row and launching our gala. Along the way he has always been kind, hard-working and clear of vision. He's one of our favorite people over here, and there's no way you won't feel the same way.

Marketing Strategy

N.M., Marketing Manager

I worked with Bill on the creation of a virtual terminal for restaurant gift card purchases at Wayfare Tavern. Bill was happy to spend as much time as needed to help me understand the process and helped with integrating the system on our social media platforms. Bill is professional, has a great positive attitude and is always available if there are ever questions or issues with the payment portal. Highly recommend his services!

L.W., CFO

William has great knowledge for merchant accounts, and he has been a great help since we opened Wayfare Tavern. He helped us to lower merchant account cost, trained our staffs any time we requested, and provided us with reliable system and support. He definitely added super value to our daily business.

J.L., Head of Global Events, Global Travel and Corporate Aviation

Bill is a hospitality and culinary expert with a wide range of skills and capabilities. He is strategic, smart, and able to generate extraordinary results in record time. Bill has deep knowledge of catering, restaurant management, financials and operations, and an extensive professional network, and he brings all this forward on every project.

A.H., Director Hospitality

Bill possesses a genuine passion for the Hospitality Industry that is palatable and infectious to all of those who are lucky enough to work with him. Bill’s intimate understanding of what it means to provide authentic hospitality is in direct correlation with the success of every organization lucky enough to work with him. His ability to network is truly second to no one. Thank you for being such an amazing inspiration and friend.

W.M., CEO

Bill in a gentleman of high integrity. My company, New Age Wine and Spirits, hired Bill to help us with our large account distribution, primarily with hotel and restaurant management groups. He went above and beyond the outlined scope of work to ensure that we were satisfied with the results. He added value to our brand awareness, distribution, and most of all, our bottom line. Bill comes highly recommended.

K.H., Owner/Architect

Bill and I co-chaired a local government committee several years ago and I came to appreciate his many talents. Bill's excellent organizational skills kept us focused and on point, his creative problem solving helped stimulate the committee to fully explore and refine our objectives, and his leadership skills enabled us to achieve our goals. It was a pleasure working with Bill.

S.E., Director Business Development

I have worked with Bill on a couple of projects in the past and found him to be reliable, well connected and dependable. I highly recommend Bill to anyone wishing to work with a professional and personable person.

A.M., General Manager at Titanic Hotel Belfast

William was always looking for the creative edge with the food and beverage product, a true entrepreneur! He lever let the mundane affect what ‘could-be’. A great asset to any company.

M.W., Founder, Board Member

I have known Bill for 25 years and have watched him close deal after deal, provide excellent concierge level customer service, and most importantly trust Bill both personally and professionally to get things done and meet goals.

T.N., Mayor of Burlingame, CA (12yrs)

While working together on an Energy and Sustainability Plan for San Mateo County as members of the county's Utilities and Sustainability Task Force, I found Bill to be exceptionally energetic and willing to follow through on commitments to promote solar energy and other initiatives. He is a very nice person, easy to work with, who faithfully represented his constituency.

G.D., President Hotel Group based in LA

William has always been a self starter and highly productive team member. He always strives for the best, and never accepts the status quo. He is motivated by improvement for the company or team he is representing. He is a professional who always seeks to be on the cutting edge of technology and ahead of "trends". I wholeheartedly recommend William in all of his endeavors professionally.

M.S., Small Business Owner

Bill came highly recommended to help my business reduce merchant fees and improve efficiency. It would be hard to find anyone more knowledgable, trustworthy and easy to work with. His expertise and transparency has translated into outstanding results. Bill has earned my highest recommendation.

M.S., Small Business Owner

Bill came highly recommended to help my business reduce merchant fees and improve efficiency. It would be hard to find anyone more knowledgable, trustworthy and easy to work with. His expertise and transparency has translated into outstanding results. Bill has earned my highest recommendation.

A.C., Co-founder, CFO GoCar Tours

Bill provided us with guidance on integrating the Sage payments platform into our POS. He held our hand thru the integration process and was valuable insight. Bill is very available to help and advise on the issues that come up in such a project. Bill has a huge vault of experience in how the credit card system works "behind the curtain". He also seeks other ways to add value along the way. We are now seeing 25% savings in merchant processing fees on the back of Bill's work.

D.C., Devil's Canyon Brewery

Bill's in depth and detailed knowledge of the San Francisco (and beyond) fine dining and food service industry makes him my go-to guy whenever whenever I need the inside scoop on what's going on, an introduction, or just an update to the scene in general. Professional, knowledgeable and a joy to work with.

K.W., Manager Wayfare Tavern

During my time at Wayfare Tavern, Bill helped our business maximize revenue by creating a virtual terminal for restaurant gift card purchases on our website. Patrons appreciated the ease of purchasing. Bill always brought a positive, "can-do" attitude to every situation, and was readily available if there were ever questions or issues with the payment portal. I would certainly recommend his services.

S.E., Senior Business Development Manager

I have worked with Bill on a couple of projects in the past and found him to be reliable, well connected and dependable. I highly recommend Bill to anyone wishing to work with a professional and personable person.

G.W. CPA

Creative and excellent at producing viable solutions for businesses and people.

A.H.M., LCSW

Bill went above and beyond for me and was a true asset to my event. I would highly recommend him for going above and beyond, for strategic thinking, and for his people management skills under pressure.

TESTIMONIALS

G.A., Manager

Bill has been a long time volunteer at La Cocina, providing start up food businesses with amazing technical assistance. He can do it all when it comes to food - think through operation plans, help develop strategic vision, refine product lines for the most profitable, or help those that struggle more create a schedule to stay on track. He's an amazing mind - and fun to work with.

M.M., Founder & CEO

Bill is very good at identifying operational needs and implementing processes and procedures to meet these needs. The characteristic I admire most about Bill is his high level of integrity - a quality that speaks for itself.

N.M., Marketing Manager

I worked with Bill on the creation of a virtual terminal for restaurant gift card purchases at Wayfare Tavern. Bill was happy to spend as much time as needed to help me understand the process and helped with integrating the system on our social media platforms. Bill is professional, has a great positive attitude and is always available if there are ever questions or issues with the payment portal. Highly recommend his services!

L.W., CFO

William has great knowledge for merchant accounts, and he has been a great help since we opened Wayfare Tavern. He helped us to lower merchant account cost, trained our staffs any time we requested, and provided us with reliable system and support. He definitely added super value to our daily business.

C.Z., Executive Director

It has been nothing short of fantastic working with Bill. We've gotten to work with Bill on implementing sales systems for La Cocina's online marketplace, running massive events like the Night Market two years in a row and launching our gala. Along the way he has always been kind, hard-working and clear of vision. He's one of our favorite people over here, and there's no way you won't feel the same way.

J.L., Head of Global Events, Global Travel and Corporate Aviation

Bill is a hospitality and culinary expert with a wide range of skills and capabilities. He is strategic, smart, and able to generate extraordinary results in record time. Bill has deep knowledge of catering, restaurant management, financials and operations, and an extensive professional network, and he brings all this forward on every project.

A.H., Director Hospitality

Bill possesses a genuine passion for the Hospitality Industry that is palatable and infectious to all of those who are lucky enough to work with him. Bill’s intimate understanding of what it means to provide authentic hospitality is in direct correlation with the success of every organization lucky enough to work with him. His ability to network is truly second to no one. Thank you for being such an amazing inspiration and friend.

W.M., CEO

Bill in a gentleman of high integrity. My company, New Age Wine and Spirits, hired Bill to help us with our large account distribution, primarily with hotel and restaurant management groups. He went above and beyond the outlined scope of work to ensure that we were satisfied with the results. He added value to our brand awareness, distribution, and most of all, our bottom line. Bill comes highly recommended.

K.H., Owner/Architect

Bill and I co-chaired a local government committee several years ago and I came to appreciate his many talents. Bill's excellent organizational skills kept us focused and on point, his creative problem solving helped stimulate the committee to fully explore and refine our objectives, and his leadership skills enabled us to achieve our goals. It was a pleasure working with Bill.

S.E., Director Business Development

I have worked with Bill on a couple of projects in the past and found him to be reliable, well connected and dependable. I highly recommend Bill to anyone wishing to work with a professional and personable person.

A.M., General Manager at Titanic Hotel Belfast

William was always looking for the creative edge with the food and beverage product, a true entrepreneur! He lever let the mundane affect what ‘could-be’. A great asset to any company.

M.W., Founder, Board Member

I have known Bill for 25 years and have watched him close deal after deal, provide excellent concierge level customer service, and most importantly trust Bill both personally and professionally to get things done and meet goals.

T.N., Mayor of Burlingame, CA (12yrs)

While working together on an Energy and Sustainability Plan for San Mateo County as members of the county's Utilities and Sustainability Task Force, I found Bill to be exceptionally energetic and willing to follow through on commitments to promote solar energy and other initiatives. He is a very nice person, easy to work with, who faithfully represented his constituency.

G.D., President Hotel Group based in LA

William has always been a self starter and highly productive team member. He always strives for the best, and never accepts the status quo. He is motivated by improvement for the company or team he is representing. He is a professional who always seeks to be on the cutting edge of technology and ahead of "trends". I wholeheartedly recommend William in all of his endeavors professionally.

M.S., Small Business Owner

Bill came highly recommended to help my business reduce merchant fees and improve efficiency. It would be hard to find anyone more knowledgable, trustworthy and easy to work with. His expertise and transparency has translated into outstanding results. Bill has earned my highest recommendation.

M.S., Small Business Owner

Bill came highly recommended to help my business reduce merchant fees and improve efficiency. It would be hard to find anyone more knowledgable, trustworthy and easy to work with. His expertise and transparency has translated into outstanding results. Bill has earned my highest recommendation.

A.C., Co-founder, CFO GoCar Tours

Bill provided us with guidance on integrating the Sage payments platform into our POS. He held our hand thru the integration process and was valuable insight. Bill is very available to help and advise on the issues that come up in such a project. Bill has a huge vault of experience in how the credit card system works "behind the curtain". He also seeks other ways to add value along the way. We are now seeing 25% savings in merchant processing fees on the back of Bill's work.

D.C., Devil's Canyon Brewery

Bill's in depth and detailed knowledge of the San Francisco (and beyond) fine dining and food service industry makes him my go-to guy whenever whenever I need the inside scoop on what's going on, an introduction, or just an update to the scene in general. Professional, knowledgeable and a joy to work with.

K.W., Manager Wayfare Tavern

During my time at Wayfare Tavern, Bill helped our business maximize revenue by creating a virtual terminal for restaurant gift card purchases on our website. Patrons appreciated the ease of purchasing. Bill always brought a positive, "can-do" attitude to every situation, and was readily available if there were ever questions or issues with the payment portal. I would certainly recommend his services.

S.E., Senior Business Development Manager

I have worked with Bill on a couple of projects in the past and found him to be reliable, well connected and dependable. I highly recommend Bill to anyone wishing to work with a professional and personable person.