Director of Operations: Music Venue Group
Director of Operations - Contract | Aug 2023 - Nov 2023 · 4 mons | San Francisco, CA · On-site
Bill played a pivotal role in managing confidential client and vendor relations, overseeing onsite supervisors, and coordinating specialty trades for Bay Area residential and commercial projects. He adeptly managed diverse business functions, from sales to security, contributing to a threefold company growth from 2019 to 2022 despite challenges posed by Covid-19. His leadership not only sustained but also expanded operations efficiently during a period of significant adversity. Additionally, Bill worked with union and non-union labor scheduling and procurement, demonstrating his versatility in managing various labor arrangements.
Moreover, he developed a telecommunications system to streamline communications and increase client services. He also created a unified communications platform to reduce errors and increase efficiency, demonstrating his commitment to leveraging technology for operational improvements. Bill managed a warehouse of high-value electronics, overseeing shipping, receiving, training staff on OSHA requirements, and ensuring smooth operations.
Furthermore, he managed marketing and sales web development, along with other technology systems designed and deployed to enhance business processes. Bill’s comprehensive approach and adept management of multifaceted responsibilities highlight his dedication to driving success across all aspects of business operations.
Some of the vendors he can disclose he worked with or secured sought-after reseller agreements with include Savant, Josh AI, Elan (facilities control systems), Lutron Systems (circadian rhythm control), Meyer Sound (a top-tier sound system provider), automated window and AV screens, Twilio (communications), ultra-secure wired and wireless networks, physical security systems including radar and other sensors, and high-resolution cameras, offering full home or facility security and automation.
Contract is active and I will be closing it out shortly.
Annual Sales Volume (actual): $1.5M + $1.7M = $3.2M + $2.5M (future venue)
Hired in as interim Director of Operations overseeing 2 entertainment venues and a retail shop that has a 48 liquor license.
Responsibilities included day-to-day management of operations, coordination of kitchen construction, oversight of entertainment and event sales, contract negotiations, and HR compliance.
Led teams of 30 including 2 managers.
Successfully reduced operational costs by 30% and saved $10k month one to include 3x average check amount to $45 pp within the first 30-days. If the contract was extended I would have brought it into the black in December.
Contract was not renewed by the owner due to lack of funds. - He is suing SF (we can talk)
© 1994 - 2024 Dickenson Business Advisory. By accessing or using any part of our website and its associated content, you acknowledge and agree to be bound by our Privacy Policy and Terms & Conditions. This agreement applies to all content under the Dickenson Business Advisory brand and its associated platforms.
contact Bill
People:
Leadership Development Program
Customer Service Training
Team Management Workshop
Conflict Resolution Strategies Implementation
Team Development Program
Effective Communication Training
Attention to Detail Enhancement Program
Positive Attitude Cultivation Workshop
Team Management Best Practices Training
Problem-Solving Techniques Workshop
Professionalism Training Session
Interpersonal Skills Enhancement Program
Team Training Curriculum Development
Motivation and Engagement Workshop
Process:
Restaurant Operations Optimization Service
Wine Service Excellence Training
POS Systems Integration and Training
Scheduling Efficiency Improvement Program
Food Safety Protocols Implementation
Service Procedures Standardization Service
Inventory Management System Implementation
Organizational Skills Development Program
Financial Management Training
Budgeting Strategies Implementation
POS System Implementation
Business Operations Streamlining Service
Management:
Food and Beverage Pairing Workshop
Management Development Program
Food and Wine Knowledge Training
Wine Knowledge Enhancement Program
Spirits Knowledge Training
Guest Service Excellence Program
Business Management Knowledge Transfer
Cocktail Making Techniques Training
Multitasking Skills Development Program
Bill's Advisory Services