Director of Operations: Music Venue Group

Director of Operations - Contract | Aug 2023 - Nov 2023 · 4 mons | San Francisco, CA · On-site

Bill played a pivotal role in managing confidential client and vendor relations, overseeing onsite supervisors, and coordinating specialty trades for Bay Area residential and commercial projects. He adeptly managed diverse business functions, from sales to security, contributing to a threefold company growth from 2019 to 2022 despite challenges posed by Covid-19. His leadership not only sustained but also expanded operations efficiently during a period of significant adversity. Additionally, Bill worked with union and non-union labor scheduling and procurement, demonstrating his versatility in managing various labor arrangements.

Moreover, he developed a telecommunications system to streamline communications and increase client services. He also created a unified communications platform to reduce errors and increase efficiency, demonstrating his commitment to leveraging technology for operational improvements. Bill managed a warehouse of high-value electronics, overseeing shipping, receiving, training staff on OSHA requirements, and ensuring smooth operations.

Furthermore, he managed marketing and sales web development, along with other technology systems designed and deployed to enhance business processes. Bill’s comprehensive approach and adept management of multifaceted responsibilities highlight his dedication to driving success across all aspects of business operations.

Some of the vendors he can disclose he worked with or secured sought-after reseller agreements with include Savant, Josh AI, Elan (facilities control systems), Lutron Systems (circadian rhythm control), Meyer Sound (a top-tier sound system provider), automated window and AV screens, Twilio (communications), ultra-secure wired and wireless networks, physical security systems including radar and other sensors, and high-resolution cameras, offering full home or facility security and automation.

Contract is active and I will be closing it out shortly.

  • Annual Sales Volume (actual): $1.5M + $1.7M = $3.2M + $2.5M (future venue)

  • Hired in as interim Director of Operations overseeing 2 entertainment venues and a retail shop that has a 48 liquor license.

  • Responsibilities included day-to-day management of operations, coordination of kitchen construction, oversight of entertainment and event sales, contract negotiations, and HR compliance.

  • Led teams of 30 including 2 managers.

  • Successfully reduced operational costs by 30% and saved $10k month one to include 3x average check amount to $45 pp within the first 30-days. If the contract was extended I would have brought it into the black in December.

  • Contract was not renewed by the owner due to lack of funds. - He is suing SF (we can talk)

Page updated: 2024-03-18