Bill is an experienced Operations Executive with a rich history across various sectors for over twenty years, collaborating as both a contractor and a full-time staffer with like-minded organizations. Situated in the San Francisco Bay Area, he specializes in strategic consulting, elevating customer service, and enhancing profitability. Recognized for his inventive approaches, efficiency boosts, and talent in team development, Bill champions business excellence and growth. He places a strong emphasis on supporting the internal team, or the 'internal customer,' to ensure the best possible experiences for external clients, thereby maintaining a thriving local business presence.
Top skills
Executive Management • Negotiation • People Management • Marketing Strategy • Problem Solving
Bill has successfully completed a diverse range of projects initiated in 2023, spanning across various sectors including non-profit, healthcare, retail, technology, entertainment, and food and beverage. With a commitment to fostering growth and innovation, he is actively seeking to explore new ventures and collaborations. Bill offers his expertise to small and mid-sized organizations, providing flexible engagement models on a project or contract basis. He is also open to considering part-time or full-time employment opportunities, should they align with mutual goals and values
2024
Bill has successfully completed a diverse range of projects initiated in 2023, spanning across various sectors including non-profit, healthcare, retail, technology, entertainment, and food and beverage. With a commitment to fostering growth and innovation, he is actively seeking to explore new ventures and collaborations. Bill offers his expertise to small and mid-sized organizations, providing flexible engagement models on a project or contract basis. He is also open to considering part-time or full-time employment opportunities, should they align with mutual goals and values
2023
Bill has successfully completed a diverse range of projects initiated in 2023, spanning across various sectors including non-profit, healthcare, retail, technology, entertainment, and food and beverage. With a commitment to fostering growth and innovation, he is actively seeking to explore new ventures and collaborations. Bill offers his expertise to small and mid-sized organizations, providing flexible engagement models on a project or contract basis. He is also open to considering part-time or full-time employment opportunities, should they align with mutual goals and values
2022
2000 - 2009
Bill relocated from San Francisco to the Peninsula in 2000 to care for his parents. While successfully running a business advisory service, he was recruited into local politics by his neighbors. Initially appointed to the Planning Commission, Bill played a pivotal role in developing the City of Belmont's general plan and housing element. He also founded the Green Advisory Committee, the city's Audit Committee, Permit Efficiency Task Force, and numerous other operational and efficiency-focused organizations and ad hoc groups, aiming to enhance the fiscal health of the city and improve the quality of life for his fellow residents.
Throughout his four-year term, Bill served on numerous local and regional boards, committees, and task forces. Former California Senator Jerry Hill appointed Bill as chair of San Mateo County's Energy and Water Strategy Task Force and participated in a roundtable for San Francisco International Airport, focusing on traffic and congestion. Bill worked diligently to optimize Caltrain schedules, spearheading efforts to create a collective elected group to redesign the timing of Caltrain stops. Additionally, he contributed to early legislation for solar generation and oversaw the fire department as chair of the South County Fire, which also served as the county's hazmat agency.
Bill was extremely active in supporting the success of small businesses and remained deeply engaged in his community while operating his business advisory service.
2000 - 2009
Bill relocated from San Francisco to the Peninsula in 2000 to care for his parents. While successfully running a business advisory service, he was recruited into local politics by his neighbors. Initially appointed to the Planning Commission, Bill played a pivotal role in developing the City of Belmont's general plan and housing element. He also founded the Green Advisory Committee, the city's Audit Committee, Permit Efficiency Task Force, and numerous other operational and efficiency-focused organizations and ad hoc groups, aiming to enhance the fiscal health of the city and improve the quality of life for his fellow residents.
Throughout his four-year term, Bill served on numerous local and regional boards, committees, and task forces. Former California Senator Jerry Hill appointed Bill as chair of San Mateo County's Energy and Water Strategy Task Force and participated in a roundtable for San Francisco International Airport, focusing on traffic and congestion. Bill worked diligently to optimize Caltrain schedules, spearheading efforts to create a collective elected group to redesign the timing of Caltrain stops. Additionally, he contributed to early legislation for solar generation and oversaw the fire department as chair of the South County Fire, which also served as the county's hazmat agency.
Bill was extremely active in supporting the success of small businesses and remained deeply engaged in his community while operating his business advisory service.
Bill brings to the table extensive expertise in collaborating with small to medium-sized businesses (SMBs) to devise payment strategies that leverage cutting-edge technologies for optimizing revenue streams. His deep understanding of operations and resource management, combined with his technical acumen, positions him adeptly to provide tailored guidance on payment solutions tailored specifically for brick-and-mortar or e-commerce businesses. This proficiency ultimately led to his work being acquired by Sage Payments in 2017. Learn more....
2000 - 2017
Bill was recruited from the Fairmont to join a technology startup by the CIO of IMT. Assuming the role of Director of Operations for this data mining, now called BI, company, Bill played a crucial role in identifying and addressing the weaknesses or liabilities of the organization, which consisted of six consultants, half of whom were highly educated data scientists, and the others were hardware and software engineers. His initial task was to conduct an audit of the organization, focusing on client support.
Upon his arrival, Bill immediately recognized the need to enhance client support. He swiftly developed a support database and documented the platform being built for marketers. Addressing delayed responses to voicemails, he implemented a Q&A platform for self-service. Additionally, he was an early adopter of the wireless revolution, activating a direct phone number and a two-way pager to enhance client service levels. This initiative facilitated communication of fix requests, bugs, and feature wishes between developers and clients.
The company's product was a real-time marketing analysis for publications, including well-known controlled and uncontrolled books, magazines, and other subscription products. They also developed marketing programs for some of the top global brands. Bill dedicated himself to managing the perception of client support, being on call 24/7 for several months.
Moreover, Bill collaborated directly with the CEO to recruit C-suite executives, playing a pivotal role in building the team and preparing them for presentations to top banks and VC firms to secure capital infusion or pursue merger opportunities. Bill transitioned smoothly from the hospitality industry because his understanding of business operation revolves around people and processes - areas where he excels as an entrepreneurial executive. The company experienced rapid revenue growth after implementing many change management processes and allocating human and technology resources efficiently. Learn more....
1999 - 2001
Location: San Francisco
Bill has a proven track record in turnaround management, achieving profitability within an impressive 54-day timeframe for the first business unit he oversaw. Collaborating closely with the Food & Beverage Director, he efficiently oversaw all business units under food and beverage leadership within an iconic property, applying his expertise in operations and resource management to drive success. His proficiency in swiftly identifying areas for improvement and implementing effective solutions has consistently positioned him as a valuable asset in turnaround scenarios. Learn more....
1997 - 1999
Location: San Francisco. CA
Cafe Concept - General Manager - Advisor
Appointed as General Manager during a transitional period, assuming leadership of an iconic venue in the heart of Silicon Valley, frequented by notable figures from the early days of venture capital and pioneering technology organizations. Entrusted with maintaining the venue's exceptional service standards, I provided comprehensive training to both front and back-of-house staff, ensuring a seamless and high-quality dining experience.
As a hub for high-profile meetings and pivotal decisions in the Valley, our venue became synonymous with deal-making and unparalleled service. Catering to a discerning and well-traveled clientele, I prioritized anticipatory service, consistently assessing and meeting guest needs before they were even expressed.
In addition to overseeing the flagship venue, I successfully launched a casual restaurant concept in Palo Alto, effectively managing both locations and their distinct concepts. Through strategic cost-reduction initiatives and revenue-driving strategies, I achieved a notable 30% decrease in expenses coupled with a 20% increase in revenues. Balancing financial goals with maintaining service excellence was paramount, ensuring that cost reductions did not compromise guest satisfaction or check averages.
A firm believer in leading by example, I maintained a constant presence on the floor, actively shaping the guest experience and fostering a culture of hospitality excellence. By embodying the role of the venue's chief architect, I upheld its reputation as a premier destination for unparalleled service and memorable dining experiences. Dickenson Business Advisory Contract.
Location: San Francisco, CA
1995 - 1997
Appointed as General Manager during a transitional period, assuming leadership of an iconic venue in the heart of Silicon Valley, frequented by notable figures from the early days of venture capital and pioneering technology organizations. Entrusted with maintaining the venue's exceptional service standards, I provided comprehensive training to both front and back-of-house staff, ensuring a seamless and high-quality dining experience.
Learn more...
The Village Pub - General Manager Multi-Unit
1992-1995
Location: Woodside and Palo Alto, CA
Mallard's Restaurant - Assistant General Manager
Bill held a pivotal position on the management opening team for Dan Costa, where he utilized his extensive expertise in restaurant, bar, lounge, catering and event management. Notably, he demonstrated his capabilities while working with the San Francisco Giants at Candlestick Park. In this role, he ensured the delivery of top-quality hospitality services, meeting the rigorous standards set by the Bay Area's premier sports brand. Bill's effective communication and collaboration with high-profile individuals, including legends like Bill Walsh, Will Clark, and Tommy Lasorda, underscore his exceptional interpersonal skills. Full time role.
1989 - 1992
Location: San Mateo, CA
Bill played a significant role in the successful launch and opening of a Bay Area hotel, where he served as AGM and an integral member of the front-of-house team. Collaborating closely with Maurice Nevis, an accomplished Food & Beverage Director from Club 21 NYC, he spearheaded the implementation of Michelin-level service standards, ensuring exceptional table-side service for guests. Learn more...
1987 - 1989
Location: Redwood City, CA
Bill managed kitchen operations and staff development, contracted as Executive Chef, and served as an advisor. He traveled to Italy to procure fresh pasta manufacturing equipment and gather recipes for crafting special pasta and sauces. He was invited to the Milan Chef's Association dinner and recognized for contributions to pasta manufacturing in the United States. Learn more.
1986-1987
Location: San Francisco and Italy
Bill excelled as a crucial member of the front-of-house (FOH) team, working closely with esteemed figures such as Kimpton Group CEO Bill Kimpton, General Manager John Cunin, Executive Chef Julian Serrano, and Masa's Sous Chef Bill Galloway. He contributed to the operations of a Michelin Star-rated venue, showcasing his dedication to excellence and teamwork. Full time role while under mentorship. Learn more...
Masa's - Management Internship
1986 - 1987
Location: San Francisco, CA
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contact Bill
People:
Leadership Development Program
Customer Service Training
Team Management Workshop
Conflict Resolution Strategies Implementation
Team Development Program
Effective Communication Training
Attention to Detail Enhancement Program
Positive Attitude Cultivation Workshop
Team Management Best Practices Training
Problem-Solving Techniques Workshop
Professionalism Training Session
Interpersonal Skills Enhancement Program
Team Training Curriculum Development
Motivation and Engagement Workshop
Process:
Restaurant Operations Optimization Service
Wine Service Excellence Training
POS Systems Integration and Training
Scheduling Efficiency Improvement Program
Food Safety Protocols Implementation
Service Procedures Standardization Service
Inventory Management System Implementation
Organizational Skills Development Program
Financial Management Training
Budgeting Strategies Implementation
POS System Implementation
Business Operations Streamlining Service
Management:
Food and Beverage Pairing Workshop
Management Development Program
Food and Wine Knowledge Training
Wine Knowledge Enhancement Program
Spirits Knowledge Training
Guest Service Excellence Program
Business Management Knowledge Transfer
Cocktail Making Techniques Training
Multitasking Skills Development Program
Bill's Advisory Services